dutampo Platform Privacy Notice

This page describes what we collect when you use dutampo and how we keep that data protected. We at dutampo collect personal information only to operate your account, process payments, verify your identity, and comply with local regulations. Our data handling follows a clear principle: we collect what we need, store it securely, and do not share it with third parties except where required by law or to deliver our service.

When you create a dutampo account, you provide your name, email, phone number, and date of birth. During verification, we request a government-issued ID and proof of address. We use this information to confirm your identity, prevent fraud, and meet regulatory obligations in the jurisdictions where we operate. Your data remains in our systems only as long as your account is active or as required by law.

Our commitment to privacy is central to how we operate dutampo. We encrypt sensitive data in transit and at rest. We limit access to your information to staff who need it to serve you. We do not sell your data to advertisers or data brokers. If you have questions about how we handle your information, our support team is available in English and Indonesian.

What we collect and how we use it on dutampo

We collect account information when you register on dutampo. This includes your full name, email address, phone number, date of birth, and residential address. We use this information to create and manage your account, send you transaction confirmations, and contact you if we detect suspicious activity.

We collect payment information when you deposit or withdraw funds through dutampo. We record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, and the date. We do not store your full payment card details or bank account numbers — our payment processors handle that information directly. We retain transaction records for accounting and dispute resolution.

Identity verification and KYC documents on dutampo

Before your first withdrawal from dutampo, we require identity verification. You upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We use this information to confirm your identity, prevent money laundering, and comply with local regulations in Jakarta, Surabaya, Bandung, Medan, and Semarang.

Our compliance team reviews your documents within standard response windows. We store your documents securely and do not share them with third parties except where required by law. Once verification is complete, your documents remain in our system for the duration of your account. If you close your account, we retain your verification records for the period required by local regulations.

Game activity and session logs on dutampo

We record your activity on dutampo to operate our service fairly and transparently. This includes the games you play, your bets, your winnings, and your account balance. We use this information to calculate your account balance, process payouts, and detect fraud or abuse. We retain game logs for dispute resolution and regulatory compliance.

Our live-dealer tables record video and audio of each session. We use these recordings to resolve disputes, train dealers, and ensure fair play. Recordings are stored securely and accessed only by authorized staff. We do not share recordings with other players or third parties.

How we protect your data on dutampo

We use industry-standard encryption to protect your data in transit and at rest. Our servers use TLS 1.2 or higher for all connections. Sensitive information such as passwords and payment details are encrypted before storage. We limit access to your data to dutampo staff who need it to serve you — support agents, compliance officers, and technical staff.

We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain backups of your data to prevent loss due to hardware failure or disaster. Our data centres are located in secure facilities with physical access controls and monitoring.

Third-party processors and data sharing on dutampo

We share your data with third parties only when necessary to deliver our service or comply with law. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. Our email service provider receives your email address to send you account notifications. Our hosting provider stores your account data on secure servers.

We do not share your data with advertisers, data brokers, or marketing companies. We do not sell your information. We share your data with law enforcement or regulators only when required by legal process or court order. We notify you of such requests unless prohibited by law.

Your rights and our dutampo commitments

You have the right to access your personal data on dutampo. You can download your account information, transaction history, and game logs through your account settings. You have the right to correct inaccurate information — contact our support team to update your profile.

You have the right to request deletion of your account and associated data. We delete your account information within standard response windows, except where we are required by law to retain it. We retain transaction records for accounting and regulatory compliance for the period required by local law.

Cookies and tracking on dutampo

We use cookies to operate dutampo and improve your experience. Session cookies keep you logged in while you use our platform. Preference cookies remember your language and display settings. Analytics cookies help us understand how users interact with dutampo so we can fix bugs and improve performance. We do not use cookies for advertising or tracking across other websites.

You can disable cookies in your browser settings, but some features of dutampo may not work correctly without them. We do not use third-party tracking pixels or beacons on dutampo.

Contact and data requests on dutampo

If you have questions about our privacy practices or want to request your data, contact our support team. We respond to data requests within standard response windows. Our support team is available in English and Indonesian through live chat, email, and phone. We handle all requests confidentially and do not share your inquiry with third parties.

We may update this privacy notice at any time. Changes take effect immediately upon posting. Your continued use of dutampo after changes are posted constitutes acceptance of the updated notice. We recommend reviewing this page regularly to stay informed of any updates to our privacy practices.

Jurisdiction and data retention on dutampo

Our services are available only where local law permits. We do not offer dutampo in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of dutampo comply with their own jurisdiction's regulations. Our privacy practices are governed by the laws of the jurisdictions in which we operate.

We retain your data for as long as your account is active. After you close your account, we retain transaction records, verification documents, and game logs for the period required by local law — typically three to seven years. We delete other personal information within standard response windows after account closure. We may retain anonymized data for analytics and service improvement.

This privacy notice applies to dutampo and all services we offer through our platform. By using dutampo, you agree to our data practices as described here. If you do not agree with our privacy practices, do not create an account or use our services. Our commitment to protecting your data is central to how we operate dutampo.